AI Sentinel Use Case
Complete observability of all enterprise communications
Automated Insights
AI Sentinel streamlines data analysis by processing historical call recordings, emails, support tickets, and metadata to extract meaningful insights. By integrating with 3rd-party data sources and applying customized data settings, the system delivers detailed reports and automated actions tailored to business needs. Organizations can use these insights to enhance compliance, optimize customer interactions, and improve operational efficiency. The automation capabilities allow AI Sentinel to trigger alerts, email notifications, or even direct actions via phone or chat, ensuring businesses stay proactive without real-time monitoring.
Automated Performance Monitoring
AI Sentinel helps businesses protect their reputation by analyzing call recordings and associated metadata, such as agent details, caller ID, and timestamps. The system evaluates conversations based on politeness, empathy, procedural accuracy, resolutions, and other key performance indicators. Depending on the results, high-scoring interactions are stored in the training folder, low-scoring calls are flagged for review, and instances of misconduct trigger HR notifications. Additionally, calls with sales intent are routed to the sales team. The insights are further processed into a reporting dashboard and integrated with third-party business intelligence platforms for deeper analysis, ensuring continuous improvement in customer interactions.
AI Sentinel Integration
AI Sentinel seamlessly integrates with various platforms and applications using:
OAuth for secure authentication and user access control.
HTTP API to enable direct data exchange and automation.
Formbuilder for easy customization and input collection.
These integration options ensure a smooth and flexible implementation, allowing businesses to incorporate AI Sentinel into their existing workflows with minimal effort.
Who’s Watching Your Business?
Without visibility, you’re vulnerable. AI Sentinel gives you the intelligence to stay ahead—because what you don’t know can hurt your business.